Meta—International Shops
After debuting Instagram Shop in the US in 2020, the Company aimed to introduce the same seamless shopping experience outside the United States in 2021. The immersive experience included features such as direct checkout with PayPal and Meta Pay, cross-border shipping, multilingual & multi-currency inventory, and international commerce compliance. The program was successfully launched in the UK in Nov 2021 and is scheduled to launch in the EU in the near future.
Role
Design Lead
Product Strategy
Team
1 PM
5 ENG
1 CD
1 UXR
Time
Mar 2021 —
Nov 2021
Audience
UK & EU Sellers
Fortune 500s
Local SMBs
IG+FB Shops launched in the United States in 2020, leaving potential buyers outside the US with a subpar experience lacking localized language, pricing, and direct checkout. Apple's privacy policy changes disrupted Meta's advertising business, prompting Commerce to become one of four pillars supporting the consumer experience. Commerce Manager had to expand and support international commerce through cross-border shipping. Even a well-established brand like Away only ships to 3 countries, while a global brand like Burberry ships to hundreds of countries.